Terms and Conditions

Basics Section 01

1. Acceptance & Eligibility

Using Centinela means you fully accept these terms, the privacy policy, and any addendum communicated inside the dashboard under applicable law.

• You declare that you have legal capacity and, when acting for a company, the authority to bind it.
• You must comply with the laws of your jurisdiction and cannot use the service in sanctioned territories.
• We may request further verification (corporate domain, identity, or tax documents) before enabling sensitive features.
• Keeping an active account confirms you have read the current version of this document.
• If any regulation prevents you from complying with these terms, you must notify us immediately and pause usage until resolved.

Service Section 02

2. Platform Scope & Availability

We deliver monitoring, diagnostics, and alerts on a commercially reasonable effort basis, subject to published technical limits and available infrastructure.

• Features vary per plan; limits (intervals, teams, integrations) are described inside the dashboard or sales sheets.
• We perform planned maintenance and emergency work whenever security or a third party requires it; critical events are announced on our status page.
• We rely on third-party providers (hosting, communications, payments). Outages caused by them are treated as force majeure.
• We may retire obsolete or beta modules without any obligation to maintain them when they pose risk or are obsolete.
• The Customer solely configures monitors, thresholds, and automated responses; Centinela does not operate your infrastructure or perform manual interventions.

Maintaining off-platform logs and your own contingency plans is essential for your operational continuity.

Billing Section 03

3. Billing, Taxes & Refunds

Plans renew on a recurring basis and amounts may include indirect taxes according to your jurisdiction.

• You authorize automatic charges to the registered method; if a payment fails we may suspend access until it is regularized.
• Invoices and tax receipts rely on the data you provide; you are responsible for its accuracy and validity.
• Refunds only apply when we breach documented commitments or when required by law, and are limited to the affected period.
• Promotional credits or courtesy extensions are neither transferable nor refundable.

Exchange rates, bank fees, and local tax obligations are borne by you; use the billing section to estimate taxes or request quotes in another currency.

Acceptable use Section 04

4. Use & Security Rules

The platform must not be used for abuse, unlawful activities, or invasive testing without authorization.

• Avoid spam, denial-of-service attempts, unauthorized mining, excessive scraping, or any action that degrades the service.
• Protect your credentials and API keys; all activity recorded with them is attributed to the holder.
• You must respect applicable monitoring laws and obtain consent when observing third-party infrastructure.
• Suspected vulnerabilities must be responsibly reported to security@centinela.monitor before disclosure.

We may suspend accounts that violate these rules, delete risky data, and notify competent authorities.

Privacy Section 05

5. Data, Confidentiality & Retention

We process data solely to provide the service and assume no additional regulatory obligations unless specific agreements are signed.

• Monitoring data is hosted in the communicated regions and deleted once the plan’s retention window expires.
• We sign processing and confidentiality agreements with critical providers and require equivalent controls.
• You may request exports in standard formats while your account is active and in good standing.
• Access to sensitive data is restricted to authorized staff bound by confidentiality and auditable logs.
• After termination we may retain minimal information to meet legal duties, resolve disputes, or enforce rights.

We may share information when the law demands it, to protect our rights, or to respond to security incidents.

IP Section 06

6. Intellectual Property & Licenses

Centinela retains all rights to its software, trademarks, and content, granting you a limited license to use the service.

• You do not gain ownership of the platform and may not copy, reverse-engineer, or create derivatives without written permission.
• The materials you upload remain yours; you grant us a license to process them and deliver support.
• You may use our logos only under the published guidelines and without implying improper endorsements.
• You agree that any feedback or suggestion may be used freely without obligation to acknowledge or compensate you.

Liability Section 07

7. Warranties, SLA & Liability Limits

We operate under commercially reasonable standards, yet the service is provided “as-is” with limited warranties.

• We do not guarantee uninterrupted availability or absolute accuracy of monitoring data.
• SLA credits, when applicable, are the sole remedy for availability breaches.
• We are not liable for indirect damages, lost profits, data loss, or punitive damages.
• Our aggregate liability is capped at the fees paid for the service during the twelve months preceding the claim.
• These limitations apply even if we were advised of the possibility of such damages or if a remedy fails its essential purpose.

These limitations apply to the fullest extent permitted by law and prevail over conflicting agreements unless mandatory law states otherwise.

Legal Section 08

8. Dispute Resolution & Indemnity

We aim to resolve disputes in good faith before escalating to formal instances.

• Both parties will cooperate to solve incidents within 30 days of written notice.
• The Customer will indemnify and hold Centinela harmless from third-party claims arising from misuse of the service, legal infringements, or customer-provided data.
• We may seek injunctive relief if we detect use that harms our IP or platform security.
• These terms are governed by the laws of Mexico and disputes shall be brought before the courts of Mexico City unless mandatory law dictates otherwise.
• The Customer waives participation in class actions or representative suits against us unless forbidden by applicable law.

Changes Section 09

9. Modifications & Termination

We may update these terms and terminate accounts that breach essential obligations.

• We will publish the effective version and date; material changes are communicated via email or inside the dashboard.
• You may cancel the subscription anytime from the dashboard. Pending obligations (payments or confidentiality) remain enforceable.
• We may suspend or close accounts that violate these terms, compromise security, or breach regulations.
• Termination does not limit our right to collect outstanding balances nor affect clauses that by nature shall survive.