Support & Help

We are here to help you keep your services monitored without interruption.

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Frequently asked questions

Ensure your email is verified and you’re using the latest password. If you rely on SSO, confirm you’re using the correct corporate domain.

  1. Use “Forgot password” to reset access if you can’t remember your credentials.
  2. Check your inbox (including spam) for the verification link.
  3. If there were several failed attempts, wait a few minutes before trying again.

Confirm you don’t have codes stored on another device. If you can’t generate any, submit this form to request an MFA reset.

  1. Include your account email and describe the last time you signed in successfully.
  2. Mention whether you still have access to the primary mailbox (we’ll use it to validate identity).
  3. You’ll receive secure instructions to reset MFA. Our team will never ask for your passwords.

Centinela provides availability monitoring, multichannel alerts, and public status pages. The base plan covers HTTP, API, and scheduled-task checks.

  1. Visit centinela.website to review current plans and limits.
  2. If you need demos or dedicated support, schedule a call from that page.
  3. Advanced integrations (billing, internal webhooks) require an active account.

Emails may take a few minutes. Make sure your provider isn’t blocking centinela.website.

  1. Resend the email from the dashboard using “Verify email”.
  2. Add no-reply@centinela.website to your safe sender list.
  3. If it hasn’t arrived after 10 minutes, contact us with the registered email and the domain you’re trying to verify.

Invitations and role controls are handled inside the managed dashboard. For security, we do not grant access via this public form.

  1. Sign in and visit Settings > Team to send invitations.
  2. If you lost admin access, use this form to request help from the owner email.
  3. Describe the role you need and the associated domain to speed up validation.

Access & service questions

This public channel only handles sign-in issues and general service questions. For operational incidents, billing, or advanced integrations please sign in and open a ticket from the dashboard.

Help signing in, verifying accounts, or restoring access. Questions about plans, features, or service scope.
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Do not paste secrets or tokens. Let us know if you need a temporary secure channel.

We log each ticket and share updates via secure email.